L1 Support (m/f/d)
gertrud
About this role
The role involves being the primary contact for customer inquiries, providing clear communication, resolving support tickets, assisting with software configuration questions, and documenting issues and solutions. It focuses on ensuring customer satisfaction and supporting a fast-growing SaaS company.
Skills
About gertrud
gerdau.comGerdau is a leading multinational steel producer headquartered in Brazil, with operations across the Americas. It specializes in long steel products for construction, infrastructure, and industrial applications, produced through a combination of integrated mills and steel recycling. The company emphasizes sustainable practices—reducing environmental impact, energy use, and responsible sourcing—supported by a strong governance framework. Gerdau serves customers in construction, manufacturing, and infrastructure sectors, delivering reliable, customized steel solutions through its network of mills and service centers.
About gertrud
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for gertrud.
Salary
$9k – $12k
per year