L1 Support Representative
Redwood Software
About this role
Redwood is seeking a Level 1 Support Representative to provide high-quality technical support to customers, manage inquiries, troubleshoot issues, and develop product knowledge. The role emphasizes customer communication, documentation, and collaboration with internal teams, fostering growth in technical skills and autonomy.
Skills
About Redwood Software
redwood.comRedwood Software provides digital transformation services and automation software for businesses, helping to replace manual work with automated processes. Their solutions streamline operations, reduce errors, and free employees to focus on higher‑value activities. Enterprises use Redwood for scalable, end-to-end automation to improve efficiency and accelerate business workflows.
Recent company news
citybizRedwood Software Appoints Key Executives
Jul 2, 2025
PR NewswireRedwood to be Acquired by Vista Equity Partners and Warburg Pincus
Sep 10, 2024
PA MediaRedwood Software Receives 2025 SAP® Pinnacle Award in the New Partner Application Category
May 1, 2025
Dallas InnovatesNorth Texas-Based Redwood Software To Be Acquired by Austin and New York PE Firms
Sep 11, 2024
ReutersTurn/River Capital explores $2.5 billion sale of Redwood Software, sources say
Aug 20, 2024
About Redwood Software
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Redwood Software.
Salary
$50k – $60k
per year