Sr Customer Support Rep, L1 NA
Foxit Software(8 days ago)
About this role
A Level 1 Technical Support Specialist at Foxit provides first-line support to customers and end users, helping them troubleshoot issues and guiding them through setup and adoption of Foxit products. The role involves communication, problem-solving, documentation, and collaboration with internal teams to ensure a positive user experience.
Required Skills
- Troubleshooting
- Customer Support
- Communication
- Problem Solving
- Documentation
- Support Processes
- Product Knowledge
- SaaS
- Web Platforms
- Technical Support
About Foxit Software
foxit.comFoxit is a software company that provides fast, affordable, and secure PDF solutions for businesses and developers. Its product portfolio includes PDF Editor (desktop and web), eSign, PDF creation and conversion tools, and SDKs/APIs for embedding PDF capabilities into applications and workflows. Foxit targets enterprises and SMBs with cross‑platform, cloud and on‑premise deployment options, integrations with common productivity and CRM systems, and features for collaboration, security, and compliance. Customers choose Foxit for its performance, flexible licensing, and enterprise-ready management and security controls.
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