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L2 Networking Support Engineer at Hewlett Packard Enterprise - ApplyBlast

L2 Networking Support Engineer

Hewlett Packard Enterprise

4 months ago

4.8 on Glassdoor

Bucharest, Romania

Hybrid

Full Time

Junior

0 applicants

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About this role

As an L2 Networking Support Engineer at Hewlett Packard Enterprise, you will support customers and partners with issues across cutting-edge networking, wireless, AI, and software platforms. This role involves troubleshooting hardware and software problems, managing escalations, maintaining detailed documentation, and contributing to internal knowledge bases. You will work closely with global customers to ensure timely resolution and act as an advocate for their needs.

Responsibilities

Support customers and partners with networking and wireless platform issues
Troubleshoot hardware and software problems by recreating customer environments
Manage escalations and ensure timely resolution of reported incidents
Maintain comprehensive documentation of issues and root cause analysis
Write knowledge base articles to share technical expertise with the team

Skills

Qualifications

Bachelor's degree in Electronics EngineeringCCNA certificationJNCIA-Junos certificationAruba Associate certification

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

View Profile

Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.