L2 Support Engineer (Avaya Experience)

Dijital Team(6 days ago)

Colombo, Sri LankaOnsiteFull TimeMedior$69,505 - $93,878 (estimated)Telecommunications and IT Services

About this role

The Level 2 Engineer (Avaya Experience) supports telecommunications and managed IT services, focusing on troubleshooting, customer communication, and ticket management. The role involves extensive support of Avaya phone systems and Microsoft 365, with potential growth into MSP services. It is a hands-on technical support position primarily in telecommunications, based in Colombo.

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Required Skills

Avaya
Microsoft 365
Ticketing Systems
Telephony
Support

About Dijital Team

dijitalteam.lk

Dijital Team is a Sri Lanka–based IT services and software engineering firm that partners with global clients to build and scale digital products and engineering teams. They provide services such as custom software development, QA and test automation, cloud & DevOps, UX/product design, and staff augmentation/managed services. Positioning itself as a global "A‑Team" for IT services, the company emphasizes high‑performing distributed teams, agile delivery, and career growth for developers and IT professionals.

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