Systems Support Specialist (L2)
Dijital Team(5 days ago)
About this role
This role involves providing technical support and client education to ensure efficient resolution of IT incidents, supporting onboarding, and maintaining strong communication with clients. The position emphasizes first contact resolution and proactive service delivery within an IT service management framework.
Required Skills
- ITIL
- AutoTask
- Datto RMM
- MS365
- Troubleshooting
- Customer Service
- Communication
- Ticketing
- Networking
- Documentation
About Dijital Team
dijitalteam.lkDijital Team is a Sri Lanka–based IT services and software engineering firm that partners with global clients to build and scale digital products and engineering teams. They provide services such as custom software development, QA and test automation, cloud & DevOps, UX/product design, and staff augmentation/managed services. Positioning itself as a global "A‑Team" for IT services, the company emphasizes high‑performing distributed teams, agile delivery, and career growth for developers and IT professionals.
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