Service Desk Engineer (L2) - CT Group
Lyra Technology Group(10 days ago)
About this role
A Level 2 Service Desk Engineer at CT Group provides advanced technical support and infrastructure management for MSP clients, focusing on Microsoft 365, Windows Server, Azure AD, and networking. The role involves resolving escalated incidents, performing root cause analysis, and contributing to service improvements.
Required Skills
- Microsoft 365
- Windows Server
- Azure AD
- Networking
- Troubleshooting
- Ticketing Systems
- Security
- VOIP
- Remote Support
- Customer Service
About Lyra Technology Group
lyratechgroup.comLyra Technology Group is a family (a “constellation”) of industry-leading technology service companies operating as an independent portfolio of businesses. Its operating companies deliver managed IT and device lifecycle services, along with broader technology solutions, to organizations across sectors. Each business is run by an experienced, autonomous management team focused on operational excellence, customer service, and scalable delivery. Lyra partners with organizations to simplify device management, improve IT reliability, and accelerate digital transformation.
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