Service Desk Engineer (L2) - CT Group
Lyra Technology Group
About this role
A Level 2 Service Desk Engineer at CT Group provides advanced technical support and infrastructure management for MSP clients, focusing on Microsoft 365, Windows Server, Azure AD, and networking. The role involves resolving escalated incidents, performing root cause analysis, and contributing to service improvements.
Skills
About Lyra Technology Group
lyratechgroup.comLyra Technology Group is a family (a “constellation”) of industry-leading technology service companies operating as an independent portfolio of businesses. Its operating companies deliver managed IT and device lifecycle services, along with broader technology solutions, to organizations across sectors. Each business is run by an experienced, autonomous management team focused on operational excellence, customer service, and scalable delivery. Lyra partners with organizations to simplify device management, improve IT reliability, and accelerate digital transformation.
Recent company news
Channel InsiderLyra Technology Group CEO on Scaling Local MSP Model, AI & More
Sep 3, 2025
SoGlosOptimising IT joins Lyra Technology Group part of Evergreen Services Group
Oct 21, 2025
PRWebEvergreen Celebrates 100th MSP Acquisition as It Expands Its Presence Across Global Markets
Jun 10, 2025
Channel FuturesEvergreen Services Group Acquires Nashville MSSP
Jul 25, 2025
IT EuropaEvergreen acquires Spector to expand into Ireland
Aug 1, 2025
About Lyra Technology Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Lyra Technology Group.
Salary
$60k – $80k
per year