L2 Technical Support Engineers

DXC Technology(8 months ago)

HybridFull TimeMedior$85,499 - $113,995 (estimated)Technical Support

About this role

The L2 Technical Support Engineer serves as the second-level escalation point within the support organization, handling complex or priority issues and supporting continuity of service for customers. This role acts as a conduit for knowledge transfer and development between front-line engineers and management, while ensuring alignment with organizational processes. The position requires shift flexibility and regular reporting to team leads and managers.

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Required Skills

Troubleshooting
Escalation Management
Knowledge Transfer
Training
Remote Support
Incident Logging
SLA Compliance
Microsoft Office
Multitasking
Communication

About DXC Technology

dxc.com

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions for global enterprises and public sector organizations — helping them harness AI to drive outcomes with speed at a time of exponential change. With deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates.

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