Service Desk Analyst L2 - ITIL
Unisys(3 months ago)
About this role
A Tier 2 technical support professional at Unisys who is part of the IT service team, acting as an escalation point for front-line agents and helping maintain operational continuity of client systems. The role supports the reliability and availability of hardware, software, and communications platforms while contributing to service quality and user satisfaction.
Required Skills
- Tier 2 Support
- Troubleshooting
- Hardware Maintenance
- Software Maintenance
- Voice Communications
- Voicemail Systems
- Network Connectivity
- Remote Access
- Incident Management
- Problem Solving
+1 more
Qualifications
- Bachelor's Degree
- High School Diploma
- ITIL Foundation
About Unisys
unisys.comUnisys is a global technology solutions company for cloud, data and AI, digital workplace, logistics and enterprise computing solutions.
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