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Lead, Account Support at SmithRx - ApplyBlast

Lead, Account Support

SmithRx

5 months ago

3.7 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

A Lead, Account Analyst at SmithRx focuses on driving customer success by managing a team of analysts, building relationships with cross-functional leadership, and ensuring client satisfaction through proactive problem-solving and process improvements.

Responsibilities

Manage key performance indicators for analyst team
Mentor, train, and support customer success team
Build trusting relationships with cross-functional leadership
Identify product and process gaps through business impact assessments
Support team in managing client escalations and service recovery

Skills

Qualifications

Bachelor's degree or equivalent work experience5+ years of working knowledge of healthcare benefits/pharmacy benefits/commercial health insurance2+ years of people management experience or evidence of informal leadership

About SmithRx

smithrx.com

Headquarters

Portland, Maine, United States

Company Size

501-1000 employees

Founded

2016

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SmithRx is a modern pharmacy benefit manager (PBM) that delivers radically transparent pharmacy benefits through a 100% pass‑through pricing model. They help employers, health plans, and other organizations control pharmacy spend with clear pricing, detailed reporting, and tailored clinical and cost‑management programs. By eliminating spread pricing and prioritizing auditability and client alignment, SmithRx positions itself as a trusted partner for lowering drug costs and improving medication outcomes.