Lead Analyst, WFM
Ascensus(1 month ago)
About this role
A Real-Time Analytics Lead at Ascensus oversees the real-time workforce monitoring function within the contact center organization. The role focuses on ensuring service level performance and supporting business decisions through data-driven insights while working closely with cross-functional partners on workforce strategy.
Required Skills
- CMS
- Excel
- IEX
- Power BI
- VBA
- SQL
- MS Access
- Analytics
- Communication
- Leadership
+2 more
Qualifications
- Graduate
About Ascensus
ascensus.comEveryone deserves to feel financially secure. We help more people save through partnerships with leading financial institutions and state governments.
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