Lead, Business Process Improvement
Airbnb(7 days ago)
About this role
A Business Process Improvement (BPI) Lead at Airbnb drives large-scale, cross-functional improvement projects to enhance Community Support and customer experience. The role focuses on process analysis and design, pilot execution, measurement, and transitioning solutions into operations. It partners with analytics and product teams to implement and sustain measurable improvements.
Required Skills
- Process Improvement
- Process Design
- Stakeholder Management
- Data Analytics
- SQL
- Tableau
- Excel
- Project Management
- Six Sigma
- FMEA
Qualifications
- Lean Six Sigma Green Belt
- Lean Six Sigma Black Belt
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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