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Lead Client Services Project Manager at NICE - ApplyBlast

Lead Client Services Project Manager

NICE

4 months ago

3.8 on Glassdoor

Onsite

Full Time

Senior

2 applicants

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About this role

A Project Manager at NiCE drives successful implementation and delivery of client-facing projects aligned with their GSI practice, ensuring adherence to scope, budget, and timelines while fostering collaboration with internal and external teams.

Responsibilities

Own full lifecycle project delivery from planning through execution to closure
Build project plans based on customer requirements and partner inputs
Lead multiple projects concurrently, including those executed in collaboration with GSIs
Track action items and enforce accountability across internal and external teams
Identify and mitigate risks related to partner delivery and customer satisfaction

Skills

Qualifications

Strong knowledge of client service and Professional Services delivery modelsGood management and leadership abilitiesExcellent communication and presentation skillsStrong knowledge of Project Management practices and enterprise service deliveryIn-depth project management and technical experience

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.