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Lead Customer Success Manager - CCaaS at Sprinklr - ApplyBlast

Lead Customer Success Manager - CCaaS

Sprinklr

4 months ago

3.4 on Glassdoor

United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Lead Customer Success Manager at Sprinklr manages enterprise client relationships by aligning Sprinklr's AI-native Unified-CXM platform with customers' high-level business challenges and technical architectures. This role involves driving product adoption, realizing ROI, and empowering clients through strategic program management while collaborating with cross-functional teams to identify growth opportunities. The position requires deep industry expertise and the ability to act as a trusted advisor to C-level stakeholders.

Responsibilities

Develop and program manage plans for enterprise customer portfolios
Drive product adoption and validate realized value through business metrics
Collaborate with cross-functional teams to identify upsell and cross-sell opportunities
Act as a trusted advisor to C-level stakeholders and execute partnership strategies
Lead large-scale transformational programs across multiple lines of business

Skills

Qualifications

Bachelor's degreePMP certification6+ years in Customer SuccessExperience with Fortune 100 clients

About Sprinklr

sprinklr.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2009

View Profile

Sprinklr is an AI-native customer experience management platform that unifies customer journeys across every touchpoint through four product suites: Sprinklr Service, Social, Insights, and Marketing. It empowers marketing, customer service, and CX teams with AI-driven automation, real-time insights, and omnichannel engagement capabilities. Trusted by global iconic brands, Sprinklr helps organizations deliver consistent, high-quality customer experiences that drive lasting loyalty.