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Lead Customer Success Manager at Workiva - ApplyBlast

Lead Customer Success Manager

Workiva

4 days ago

4.2 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Lead Customer Success Manager ensures customer satisfaction and platform adoption by overseeing the entire customer lifecycle and driving business outcomes for high-value accounts. This role involves serving as a strategic advisor to executive stakeholders, maximizing return on investment, and facilitating communication between internal teams and external clients. The position requires managing customer relationships, identifying growth opportunities, and ensuring successful product adoption and value realization.

Responsibilities

Drive customer adoption of the Workiva platform and prove ROI at the VP or Chief Executive level
Consult on best practices, workflows, and management business reviews
Develop multi-level relationships, internally and throughout customer organizations and serve as a trusted advisor

Skills

About Workiva

workiva.com

Headquarters

Ames, Iowa, United States

Company Size

1001-5000 employees

Founded

2008

View Profile

Workiva's cloud-based software transforms work with assured integrated reporting solutions for finance, sustainability, audit & risk—connecting people, data & processes.