Lead Data Analyst (Manager Track) - Conversational Experiences Department (CXD)

The Lead Data Analyst (Manager Track) role within the Conversational Experiences Department focuses on shaping product measurement, driving data-informed decisions, and leading a team of analysts to modernize customer service with an agentic Generative AI stack. This hands-on leadership position involves setting analytical standards, defining KPI frameworks, and championing AI tools to enable self-service data analytics across the organization. The role requires partnering with product management and engineering leadership to translate business questions into impactful analytical plans and drive product direction.