Lead Escalation Engineer
Hewlett Packard Enterprise(1 month ago)
About this role
The Lead Escalation Engineer at Hewlett Packard Enterprise is responsible for resolving customer issues by collaborating with various functional leads to ensure effective escalation management. This hybrid role involves developing prioritized action plans, managing multiple escalations, and engaging with customers to improve their experience with Aruba's network access solutions.
Required Skills
- Customer Issues Resolution
- Crisis Management
- Cross-Functional Collaboration
- Problem-Solving
- Technical Background
Qualifications
- Bachelor's Degree in Science/Engineering
- AWS Certification
About Hewlett Packard Enterprise
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