Regional Escalation Manager
Equinix(2 months ago)
HybridFull TimeManager$125,655 - $164,822 (estimated)Customer Experience
Apply NowAbout this role
The Escalation Manager (Asia-Pacific) within Equinix's Global Customer Care and Experience team leads resolution of complex, high-visibility customer and employee escalations. The role acts as connective tissue between customers and internal teams (sales, operations, networks, finance, product, and engineering) to ensure timely, actionable information and outcomes. It partners with leaders across the organization to influence decisions and drive improvements.
Required Skills
- Escalation Management
- Cross-Functional Collaboration
- Postmortems
- Crisis Management
- Stakeholder Management
- Presentation
- Negotiation
- Conflict Resolution
- Communication
- Time Management
+2 more
About Equinix
equinix.comEquinix is the largest global data center and colocation provider for enterprise network and cloud computing. Secure datacenter management technologies and systems.
View more jobs at Equinix →