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Lead Guest Services Team Member at Pilot Company - ApplyBlast

Lead Guest Services Team Member

Pilot Company

1 month ago

3.8 on Glassdoor

Winnemucca, Nevada, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Lead Guest Services Team Member is responsible for processing merchandise and fuel transactions while leading a shift of cashiers to ensure accurate cash, credit, and debit processing. This role involves maintaining a clean and organized work area, promoting product sales, and delivering quality service to every guest. The position also requires handling guest complaints, resolving team member conflicts, and ensuring compliance with company policies and procedures.

Responsibilities

Lead a shift of cashiers to process cash, credit, and debit transactions
Complete end-of-shift reports and close out procedures
Handle guest complaints and resolve team member conflict

Skills

About Pilot Company

pilotcompany.com

Headquarters

Fort Lauderdale, Florida, United States

Company Size

1-10 employees

Founded

1999

View Profile

Pilot Company (Pilot Flying J) is a travel center and gas station network providing truck stops, on-site dining under the Pilot Eats brand, convenience retail, and gasoline and diesel fuel. The chain serves professional truck drivers and other travelers with amenities like parking, showers, and loyalty/payment features through the Pilot app. It operates a large network of travel centers across North America and supports fleet and travel needs for long‑haul and local customers.