Moniepoint

Service Center Operations Manager

Moniepoint(8 days ago)

Lagos, NigeriaOnsiteFull TimeManager$75,000 - $95,000Operations
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About this role

Moniepoint is seeking a strategic Service Centre Manager to oversee the performance and operations of multiple branches within a region. The role involves managing processes, ensuring compliance, analyzing performance data, and fostering product adoption to enhance customer experience.

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Required Skills

  • P&L Management
  • Data Analysis
  • Operations Strategy
  • Process Optimization
  • Customer Experience
  • Financial Acumen
  • Data Literacy
  • Change Management
  • Leadership
Moniepoint

About Moniepoint

moniepoint.com

Moniepoint is a fintech platform that powers payments, banking, and back-office operations for businesses and their customers, with a focus on financial inclusion in emerging markets. It provides an all‑in‑one suite — including payments acceptance, merchant POS and digital banking tools, APIs and operational services — that helps merchants, SMEs and agent networks run and grow their financial services. Moniepoint positions itself as an infrastructure partner for businesses and financial institutions, simplifying transactions, payouts, reconciliations and customer account management. Its mission centers on expanding access to formal financial services and enabling commerce across underserved markets.

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