Regional Team Lead, Customer Support, (North Central)
Moniepoint(8 days ago)
About this role
The Regional Team Lead at Moniepoint oversees customer support teams, manages relationships with key accounts, and implements operational strategies to enhance service quality. The role involves leadership, process improvement, stakeholder management, and ensuring customer satisfaction across regions.
Required Skills
- CRM
- Ticketing Systems
- Data Analysis
- Customer Support
- Team Leadership
- Relationship Management
- Process Improvement
- Training
- Performance Management
- Project Management
About Moniepoint
moniepoint.comMoniepoint is a fintech platform that powers payments, banking, and back-office operations for businesses and their customers, with a focus on financial inclusion in emerging markets. It provides an all‑in‑one suite — including payments acceptance, merchant POS and digital banking tools, APIs and operational services — that helps merchants, SMEs and agent networks run and grow their financial services. Moniepoint positions itself as an infrastructure partner for businesses and financial institutions, simplifying transactions, payouts, reconciliations and customer account management. Its mission centers on expanding access to formal financial services and enabling commerce across underserved markets.
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