Lead, Service Desk
Zoneservicesgroup
About this role
The Service Desk Team Lead at Zones is responsible for managing daily operations of the service desk, ensuring customer satisfaction, and providing technical expertise on multiple platforms including Mac OSX, Windows, and Office 365. The role involves leadership, incident management, escalation handling, and continuous process improvement to meet service level agreements.
Skills
Qualifications
About Zoneservicesgroup
zones.comZones is an IT solutions provider that helps businesses, education, healthcare, and public-sector organizations solve complex technology challenges. They deliver end-to-end services including hardware and software procurement, cloud and managed services, configuration and deployment, lifecycle management, and IT consulting. Zones combines supply-chain and integration expertise with vendor partnerships to design future-focused, scalable infrastructure and workplace solutions. Organizations rely on Zones for practical, people-centered implementations that simplify IT and accelerate outcomes.
About Zoneservicesgroup
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Zoneservicesgroup.
Salary
$75k – $95k
per year