Lead, Technical Accounts

Zenoti(1 month ago)

Hyderabad, Telangana, IndiaOnsiteFull TimeSenior$135,846 - $183,623 (estimated)Global Support

About this role

The Lead, Technical Accounts is a strategic and technical liaison for enterprise customers in the beauty and wellness industry, ensuring their operational success on the Zenoti platform. The role focuses on driving excellent customer experience, acting as the voice of the customer, and representing customer needs across Support, Product, and Engineering. It requires partnering with cross-functional teams to prevent recurring issues, improve processes, and enable customers to get maximum value from the platform.

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Required Skills

Troubleshooting
Logical Reasoning
APIs
SQL
Cloud Computing
Ecommerce Integrations
Fintech
SaaS Infrastructure
Log Analysis
Data Mapping

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About Zenoti

zenoti.com

Zenoti is a cloud-based software platform that streamlines operations for spas, salons, medi-spas, and fitness/wellness chains. It provides appointment scheduling and online booking, point-of-sale and payments, inventory and staff management, CRM and marketing automation, loyalty and gift-card capabilities, and enterprise analytics and reporting. Designed for multi-location and franchise businesses, Zenoti offers mobile apps and integrations to centralize operations, improve guest experience, and drive revenue growth. The platform emphasizes industry-specific workflows, scalability, and tools for large brands and franchise networks.