Technical Support Specialist
PitchBook Data(1 day ago)
About this role
A Technical Support Specialist at PitchBook provides direct technical assistance to clients to help them get maximum value from the PitchBook platform. The role sits within the Customer Success organization and focuses on resolving complex, escalated technical issues while representing the company’s customer-first culture. This position contributes to product improvements by identifying customer pain points and collaborating with internal teams.
Required Skills
- Troubleshooting
- SAML
- SSO
- CRM
- Salesforce
- Dynamics
- Communication
- Documentation
- Prioritization
- Microsoft Excel
+2 more
Qualifications
- Bachelor's Degree
About PitchBook Data
pitchbook.comPitchBook is a financial data and software company that provides comprehensive information and research on private capital markets, including venture capital, private equity, M&A, and public companies. Its subscription platform, APIs, Excel plugin and research reports deliver deal, fund, company, investor and valuation data along with analytics and market intelligence for investors, advisors, and corporate development teams. Trusted by GPs, LPs, investment banks and corporate strategists, PitchBook aggregates primary-sourced filings, news and proprietary research to support deal sourcing, due diligence, benchmarking and fundraising. The firm is part of Morningstar and focuses on integrating global coverage with tools for workflow integration and data export.