Lead Technical Support Engineer

Observe.AI(1 month ago)

Bengaluru, IndiaOnsiteFull TimeSenior$173,631 - $233,755 (estimated)Customer Support

About this role

The Technical Support Engineer III at Observe.AI provides advanced technical support for the company's AI-driven customer experience platform, ensuring production environments are configured, maintained, and supported to maximize customer satisfaction. The role collaborates with Engineering, Product, Customer Success, and Onboarding teams to escalate and resolve complex issues and to improve support deflection and end-to-end customer experience. This senior position also mentors L2 agents, authors technical documentation, and drives process and quality improvements across the support organization.

View Original Listing

Required Skills

Technical Support
Systems Troubleshooting
Cloud Integrations
AWS
Azure
GCP
MongoDB
GitHub
Jenkins
APIs

+8 more

Qualifications

Bachelor's Degree

About Observe.AI

observe.ai

Observe.AI is a leader in AI-powered customer experience, offering enterprise-ready AI Agents that deliver human-like conversations and predictable outcomes. Its platform is built for noisy, real-world calls and complex contact-center workflows, accurately capturing intent, enforcing mission-critical steps, and integrating with 250+ systems. With built-in QA and governance, the agents continuously learn and improve performance. Enterprises use Observe.AI to automate interactions, boost agent productivity, and improve customer outcomes.