Lead Technical Support Engineer
Observe.AI
About this role
The Technical Support Engineer III at Observe.AI provides advanced technical support for the company's AI-driven customer experience platform, ensuring production environments are configured, maintained, and supported to maximize customer satisfaction. The role collaborates with Engineering, Product, Customer Success, and Onboarding teams to escalate and resolve complex issues and to improve support deflection and end-to-end customer experience. This senior position also mentors L2 agents, authors technical documentation, and drives process and quality improvements across the support organization.
Skills
Qualifications
About Observe.AI
observe.aiObserve.AI is a leader in AI-powered customer experience, offering enterprise-ready AI Agents that deliver human-like conversations and predictable outcomes. Its platform is built for noisy, real-world calls and complex contact-center workflows, accurately capturing intent, enforcing mission-critical steps, and integrating with 250+ systems. With built-in QA and governance, the agents continuously learn and improve performance. Enterprises use Observe.AI to automate interactions, boost agent productivity, and improve customer outcomes.
Recent company news
Snowflake Announces Intent to Acquire Observe to Deliver AI-Powered Observability at Enterprise Scale
Jan 8, 2026
Snowflake acquires Observe to enhance its observability capabilities
Jan 8, 2026
Observe Introduces AI SRE and o11y.ai Agents, Accelerating Developer Productivity While Cutting Enterprise Observability Costs
Nov 4, 2025
Snowflake buys Observe for AI-powered monitoring
Jan 8, 2026
Snowflake Announces Its Intention to Acquire Observe to Offer AI-Powered Observability
1 month ago
About Observe.AI
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Observe.AI.
Salary
$174k – $234k
per year
More jobs at Observe.AI
Similar Jobs
Workday Technical Lead
AML RightSource
Technical Support Engineer L2 – Network Management
Hewlett Packard Enterprise
Technical Support Engineer
United States - Genesys Cloud Services, Inc.
Technical Writer III
Ping Identity
Technical Support Specialist
ABB
Technical Support Engineer III - Web Security
Forcepoint LLC