Technical Support Engineer
United States - Genesys Cloud Services, Inc.(1 month ago)
About this role
A Technical Support Engineer at Genesys provides technical customer support for the Genesys Cloud platform, ensuring customers can accomplish business tasks and that the org operates correctly. The role handles incoming issues via phone, email, chat and CRM, works within SLTs, participates in shift and on-call rotations, and collaborates with internal teams to escalate and resolve problems. The position supports continuous learning and contributes to documentation and process improvements.
Required Skills
- SIP
- WebRTC
- VoIP
- PCAP Analysis
- Call Quality
- Media Gateways
- SBC
- NAT Traversal
- Firewalls
- Network Troubleshooting
+8 more
Qualifications
- Bachelor's Degree in Computer Science or Related Field
About United States - Genesys Cloud Services, Inc.
genesys.comRocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.
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