Lead Voice Engineer
NICE(1 month ago)
About this role
The Voice Engineer is responsible for ensuring the operability, reliability, and efficiency of NiCE's voice and VoIP infrastructure, supporting customer traffic and service provisioning. The role supports escalations, drives network growth and scalability, and partners with cross-functional teams and external vendors. The position requires independent work and contribution within a global team while providing knowledge transfer and mentoring to junior staff.
Required Skills
- Voice
- VoIP
- SIP
- SBCs
- Ribbon
- AudioCodes
- Troubleshooting
- Maintenance
- Call Routing
- Packet Capture
+13 more
Qualifications
- Bachelor's Degree in Telecommunications
- Ribbon Accreditation
- AudioCodes Accreditation
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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