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Lead Voice Engineer at NICE - ApplyBlast

Lead Voice Engineer

NICE

10 months ago

3.8 on Glassdoor

Remote

Full Time

Senior

1 applicant

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About this role

The Voice Engineer is responsible for ensuring the operability, reliability, and efficiency of NiCE's voice and VoIP infrastructure, supporting customer traffic and service provisioning. The role supports escalations, drives network growth and scalability, and partners with cross-functional teams and external vendors. The position requires independent work and contribution within a global team while providing knowledge transfer and mentoring to junior staff.

Skills

Qualifications

Bachelor's Degree in TelecommunicationsRibbon AccreditationAudioCodes Accreditation

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.