Leader, Renewals

The Leader, Renewals role resides within the Customer Experience organization and is responsible for leading, directing, and improving the on-time renewal rate (OTRR) and annualized recurring revenue (ARR) growth across assigned geographic regions. This position involves forecasting revenue, mentoring a team of Renewals Managers, and partnering with internal and external stakeholders to drive strategic outcomes and expansion opportunities for Cisco solutions. The role focuses on fostering deep relationships, implementing best-in-class processes, and driving the adoption of new metrics to ensure consistent performance.