Learning Business Specialist - Hybrid - Norcross, GA

Usan

1 month ago

Norcross, GA

Hybrid

Full Time

Senior

0 applicants

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About this role

USAN is seeking an experienced Learning Business Specialist to develop and maintain high-quality training content for complex contact center software products. The role involves collaborating with cross-functional teams, applying instructional design principles, and creating content across multiple modalities, including eLearning modules. The position supports the company's cloud-based contact center solutions and emphasizes continuous learning and development.

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About Usan

usan.com

USAN is a cloud contact-center solutions firm and certified Amazon Connect Partner that helps businesses modernize customer service operations. They design and deploy AI-driven customer experience strategies—using conversational AI, automation, and analytics—to improve efficiency, reduce costs, and boost satisfaction. USAN offers implementation, integration, and managed services to migrate legacy centers to Amazon Connect and leverage AWS tooling. Their focus is on measurable outcomes and delivering real business results.