Level 1 Support Desk Technician
feathershark
About this role
FeatherShark is seeking a Level 1 Support Desk Technician to assist clients with technical issues, provide customer service, and grow their technical skills. The role involves troubleshooting hardware, software, and network problems, providing training, and working both remotely and on-site.
Skills
Qualifications
About feathershark
feathershark.comFeatherShark is a managed IT services provider that specializes in supporting fire departments and EMS organizations. They deliver secure, purpose-built technology solutions — including network and infrastructure management, cloud backup, cybersecurity, and remote/on-site support — tailored to public-safety workflows. FeatherShark emphasizes 24/7 monitoring and rapid incident response to keep mission‑critical systems online and minimize downtime. Agencies choose them for their focused expertise in emergency services technology and a practical, reliability-first approach to IT.
About feathershark
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$40k
per year