Level 2 Support Engineer
feathershark
About this role
FeatherShark is hiring a Level 2 Service Desk Technician to provide advanced technical support and customer service, troubleshoot hardware, software, and network issues, and assist clients in optimizing their IT systems. The role involves remote support, client training, on-site visits, and collaboration within a growing team.
Skills
Qualifications
About feathershark
feathershark.comFeatherShark is a managed IT services provider that specializes in supporting fire departments and EMS organizations. They deliver secure, purpose-built technology solutions — including network and infrastructure management, cloud backup, cybersecurity, and remote/on-site support — tailored to public-safety workflows. FeatherShark emphasizes 24/7 monitoring and rapid incident response to keep mission‑critical systems online and minimize downtime. Agencies choose them for their focused expertise in emergency services technology and a practical, reliability-first approach to IT.
About feathershark
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for feathershark.
Salary
$48k – $66k
per year