Level 1 Support Technician

Pico(29 days ago)

HybridFull TimeMedior$70,410 - $94,658 (estimated)Client Support

About this role

A Client Support role at Pico serves as a primary client-facing contact within the Service Operations organization, supporting Pico’s global infrastructure and acting as part of a distributed team. The position involves 24x7 shift-based coverage, collaboration across regions and teams, and opportunities to contribute to internal projects and initiatives. The ideal candidate will have an interest in technology and finance and strong customer-facing communication skills.

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Required Skills

Monitoring
Email Support
CRM
Triage
Troubleshooting
Client Communication
Escalation
Reporting
Teamwork
Shift Rotation

+4 more

Qualifications

Third Level Degree or Diploma in Computer Science or Related Discipline
ITIL Certification

About Pico

pico.net

Pico is a global financial technology company that provides a comprehensive ecosystem of technology and services to connect and enable participants across electronic markets and asset classes. Its offerings include market data, low-latency connectivity and infrastructure, analytics (e.g., Corvil), execution and exchange software (e.g., Redline), and expert services for integration, monitoring and optimisation. Pico serves banks, broker‑dealers, hedge funds, exchanges and other market participants as a single trusted partner for trading, market data and infrastructure needs worldwide.