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Level 2 Support Specialist at Max Retail - ApplyBlast

Level 2 Support Specialist

Max Retail

2 months ago

3.9 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The role focuses on handling advanced seller issues for Max Retail's platform, requiring deep technical troubleshooting using spreadsheets and internal tools. The specialist will manage escalations, train sellers on new features, and create documentation to improve processes and reduce friction.

Responsibilities

Handle Level 2 escalations and coordinate with engineering
Train and onboard sellers on new platform features
Diagnose and resolve data discrepancies using spreadsheets

Skills

About Max Retail

maxretail.com

Headquarters

West Palm Beach, Florida, United States

Company Size

11-50 employees

Founded

2018

View Profile

Max Retail is a retail technology company that helps independent retailers source excess inventory from major brands and resell it through their own stores and online channels. Its platform combines merchandising tools, marketplace distribution, and operational support to help retailers turn overstock and returned goods into profitable sales. Max Retail operates in the recommerce, liquidation, and retail technology space.