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Lifecycle Operations Associate at Fay - ApplyBlast

Lifecycle Operations Associate

Fay

3 months ago

3.3 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

The role focuses on managing Fay's outbound outreach and early lifecycle engagement, handling daily SMS workflows, inbound patient communications, and outbound marketing emails. It emphasizes operational execution, data hygiene, compliance, and collaboration with growth, ops, marketing, and support teams to improve patient conversion and engagement.

Responsibilities

Write and send marketing emails
Execute daily SMS outreach to warm leads
Manage inbound patient replies and escalations
Track performance metrics and maintain data hygiene
Collaborate with growth, ops, marketing, and support teams

Skills

About Fay

faynutrition.com

Headquarters

San Francisco, California, United States

Company Size

1-10 employees

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Fay is a consumer-facing health marketplace that helps people find registered dietitian–nutritionists who accept their insurance. The platform matches users with nearby or virtual nutrition clinicians, streamlines insurance and booking logistics, and lets people compare availability and services to book care online. By simplifying coverage verification and appointment scheduling, Fay aims to make evidence-based nutrition care more affordable and accessible.