Wipro
This role focuses on triaging and documenting priority incidents while supporting the resolution of software and hardware service requests. The position requires ensuring adherence to service level agreements by monitoring timelines and escalating delays when necessary. Additionally, the role involves assisting in the creation of change requests based on resolved incident tickets.
Wipro is a global IT services and consulting company that helps enterprises accelerate digital transformation through consulting, engineering and AI-driven solutions. It provides cloud, digital engineering, cybersecurity, data & analytics, automation, application and infrastructure services, plus industry-specific solutions and managed operations. Consulting‑led and AI‑powered, Wipro combines design, engineering and operational capabilities to deliver future-ready technology and measurable business outcomes for clients worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Wipro.
Customer Service Analyst Associate
General Dynamics Information Technology
SeniorAnalyst - English, Spanish, Windows
HCL Group
Service Desk Technician II (Onsite)
Yahoo
IT Service Desk 1st Level Support
Roche
Incident Detection & Front-Line Triage
HCL Group
Senior Analyst - English, German, Microsoft Windows
HCL Group