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Major Incident Manager (Remote) at The Home Depot - ApplyBlast

Major Incident Manager (Remote)

The Home Depot

4 months ago

3.9 on Glassdoor

Georgia

Hybrid

Full Time

Senior

1 applicant

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About this role

The Major Incident Manager at The Home Depot serves as a full-scope Incident Manager and Program Manager for Enterprise Problem SME efforts, overseeing all business-impacting incidents. This role is critical for maintaining program effectiveness as the organization scales, requiring experienced leadership to manage advanced troubleshooting, coordinate vendor relationships, and drive process improvements. The incumbent acts as a secondary lead for Major Incident BPMs while providing support for executive-level stakeholders and ensuring operational continuity through rigorous quality controls.

Responsibilities

Lead complex incident troubleshooting and resolution for business-impacting issues
Manage Enterprise Problem Records and coordinate SME efforts across teams
Develop requirements and specifications for project and product lifecycles
Analyze trends to prevent future problems and implement process improvements
Guide communication of troubleshooting approaches across IT functions

Skills

Qualifications

Bachelor's degree

About The Home Depot

homedepot.com

Headquarters

Atlanta, Georgia, United States

Company Size

10001+ employees

Founded

1979

View Profile

The Home Depot is a leading home improvement retailer operating a large network of big‑box stores and a robust e-commerce platform across the U.S., Canada, and Mexico. It sells building materials, tools, appliances, plumbing, electrical, lawn & garden, and home décor, and provides installation, tool rental, and contractor services. The company serves both DIY homeowners and professional contractors, offering pro accounts, bulk purchasing, and project support. Home Depot is known for its wide product selection, private brands, omnichannel fulfillment (in‑store pickup, delivery), and extensive logistics and service capabilities.