Mall of Asia iRecruit Engage 2025

Philip Morris International(4 months ago)

Pasay City, PhilippinesOnsiteFull TimeJunior$43,984 - $59,820 (estimated)Customer Support

About this role

The Customer Support Associate II position is responsible for interfacing with customers via calls or the Internet to provide support and resolution for non-routine problems related to products or services. This role requires understanding customer needs and concerns, maintaining a strong knowledge of client offerings, and documenting interactions accurately.

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Required Skills

Customer Service
Problem Solving
Communication
Teamwork
Attention to Detail

Qualifications

High School Diploma
Customer Service Experience

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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