Managed IT Services Senior Associate, Tier 2
RSM US LLP(1 month ago)
About this role
The IT Helpdesk Technician at RSM provides phone and email technical support to end-users across multiple clients, handling hardware, software, workstation, server, and network issues. The role supports Office 365 and Windows Server administration, monitors client backups, and ensures documentation and client security standards are maintained. This position sits within RSM’s professional services environment supporting middle-market clients.
Required Skills
- Technical Support
- Troubleshooting
- Office 365
- Windows Servers
- Networking
- Backup Monitoring
- Ticketing
- VMware
- Firewalls
- Azure AD
+2 more
Qualifications
- MCSE
- MCSA
- Network+
- BA/BS
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