Managed IT Services, Senior Associate
RSM US LLP(2 months ago)
About this role
RSM is hiring an IT Service Desk/Helpdesk professional to support end users across multiple clients. The role focuses on providing client-facing technical support within a global professional services environment and operating in an early-morning shift schedule with weekend coverage. The position is hybrid and involves working in a structured, quality-focused service desk setting.
Required Skills
- Technical Support
- Help Desk
- Phone Support
- Email Support
- Troubleshooting
- Windows 10
- Windows Server
- Office 365
- Active Directory
- Azure Active Directory
+20 more
Qualifications
- IT Degree
- ITIL Certification
- MCSE
- MCSA
- Network+ Certification
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