IT Service Desk Agent I
Nordic Global(1 month ago)
About this role
The IT Service Desk Agent I provides level‑1 technical support by answering calls, chats, and e-mails from end users, diagnosing and resolving basic hardware and software issues, and documenting incidents. The role serves as the first point of contact for employees, performing remote troubleshooting, escalating complex issues, and maintaining ticket records. The position supports common enterprise technologies and assists with evaluating and recommending improvements to IT infrastructure.
Required Skills
- Customer Service
- Troubleshooting
- Remote Support
- VPN
- Citrix
- Active Directory
- Windows 10
- Office 365
- MDM
- Ticketing System
+1 more
Qualifications
- CompTIA A+
- Microsoft Certification
- HDI Certification
- ITIL Training
About Nordic Global
nordicglobal.comNordic's award-winning team connects people, data, and technology for a healthier world.
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