IT Service Desk Agent I
Nordic Global
About this role
The IT Service Desk Agent I provides level‑1 technical support by answering calls, chats, and e-mails from end users, diagnosing and resolving basic hardware and software issues, and documenting incidents. The role serves as the first point of contact for employees, performing remote troubleshooting, escalating complex issues, and maintaining ticket records. The position supports common enterprise technologies and assists with evaluating and recommending improvements to IT infrastructure.
Skills
Qualifications
About Nordic Global
nordicglobal.comNordic's award-winning team connects people, data, and technology for a healthier world.
Recent company news
PR NewswireHealthcare expert Rebecca Whaley to lead Nordic's global marketing team
Aug 18, 2025
Pulse 2.0Nordic: Interview With SVP Of Transformation And Innovation Services Kevin Erdal About The Strategic Solutions Company
Oct 31, 2025
AMWatchNon-US companies are "increasingly securing defense contracts," Finserve Nordic says
1 month ago
PR NewswireExperienced healthcare IT and consulting executive Steve Eckert joins Nordic as chief growth officer
Mar 18, 2025
Pulse 2.0Nordic Capital And Permira To Buy Bavarian Nordic For About $3 Billion
Jul 31, 2025
About Nordic Global
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Nordic Global.
Salary
$66k – $88k
per year