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Managed Services Consultant - Sr at Sprinklr - ApplyBlast

Managed Services Consultant - Sr

Sprinklr

3 months ago

3.4 on Glassdoor

United States

Hybrid

Full Time

Senior

0 applicants

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About this role

Sprinklr seeks a Managed Services professional to drive product retention, adoption, and growth for enterprise clients using the Unified Customer Experience Management platform. The role involves acting as a strategic business partner to deliver value, establish trusted relationships, and optimize platform usage across social media, marketing, and service channels. Success is measured by increasing customer platform adoption, securing renewals, and identifying opportunities for upsell and cross-sell.

Responsibilities

Drive adoption and usage of new products and features across multiple business units
Establish and nurture trusted relationships with key stakeholders and client champions
Analyze customer consumption patterns to generate upsell and cross-sell opportunities
Act as a day-to-day strategic advisor to understand and solve business challenges
Collaborate with product teams to capture development areas and improve platform functionality

Skills

Qualifications

4+ years of experience in account managementExperience with Sprinklr platformExperience with web technologies or SaaS platformsDigital marketing experience across social platformsStrong product acumen and evangelization experience

About Sprinklr

sprinklr.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2009

View Profile

Sprinklr is an AI-native customer experience management platform that unifies customer journeys across every touchpoint through four product suites: Sprinklr Service, Social, Insights, and Marketing. It empowers marketing, customer service, and CX teams with AI-driven automation, real-time insights, and omnichannel engagement capabilities. Trusted by global iconic brands, Sprinklr helps organizations deliver consistent, high-quality customer experiences that drive lasting loyalty.