Managed Services Provider Operations Lead
Independence American Insurance Company(1 month ago)
About this role
The Managed Service Provider, Operations Lead at Independence Pet Holdings is responsible for overseeing strategic governance of third-party managed service providers that deliver infrastructure and business application services across the organization. The role ensures partner performance aligns with contractual obligations, service level agreements, and financial commitments to support the company’s multi-brand pet health operations. This is a hands-on leadership position working with global, distributed teams to maintain operational standards and vendor relationships.
Required Skills
- Vendor Governance
- SLA Management
- Contract Management
- IT Infrastructure
- Service Delivery
- Performance Monitoring
- Financial Oversight
- Project Governance
- Risk Management
- Stakeholder Management
Qualifications
- BS in Information Technology
- Master's Preferred
- ITIL
- Agile
- Lean Six Sigma
- Supply Chain Management
About Independence American Insurance Company
independenceamerican.comIndependence American is a pet insurance underwriter that offers policies with pre-existing condition coverage after 12 months.
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