Managed Services Provider Operations Lead

The Managed Service Provider, Operations Lead at Independence Pet Holdings is responsible for overseeing strategic governance of third-party managed service providers that deliver infrastructure and business application services across the organization. The role ensures partner performance aligns with contractual obligations, service level agreements, and financial commitments to support the company’s multi-brand pet health operations. This is a hands-on leadership position working with global, distributed teams to maintain operational standards and vendor relationships.