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Manager, Agent Architecture at Parloa - ApplyBlast

Manager, Agent Architecture

Parloa

4 days ago

3.5 on Glassdoor

New York, New York, United States

Hybrid

Full Time

Manager

0 applicants

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About this role

The Manager, Agent Architecture leads a team of Agent Architects to build and deploy AI-driven customer service solutions while maintaining hands-on involvement in client engagements. This role focuses on transforming customer interactions through meaningful AI exchanges, ensuring high-quality agent delivery and strategic alignment with enterprise clients. The position requires strong leadership, technical expertise in prompt engineering, and the ability to manage complex stakeholder relationships.

Responsibilities

Lead and mentor Agent Architects while managing hiring and performance reviews
Guide customers through AI Agent implementations from scoping to end-to-end delivery
Define agent quality standards and enforce best practices across live projects

Skills

About Parloa

parloa.com

Headquarters

Berlin, Berlin, Germany

Company Size

201-500 employees

Founded

2018

View Profile

Parloa is an AI agent management platform for contact centers that helps companies build, deploy, and manage conversational AI agents across voice and digital channels. It combines generative-AI dialogue capabilities with orchestration, NLU, integrations to telephony/CRM/contact-center systems, and monitoring tools to train and optimize assistants. Parloa targets enterprise customer-service teams looking to automate routine interactions, reduce handling time, and keep handoffs to human agents seamless.