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Principal Software Engineer for Voice/VoIP at Parloa - ApplyBlast

Principal Software Engineer for Voice/VoIP

Parloa

9 days ago

3.5 on Glassdoor

Berlin, Germany

Onsite

Full Time

Senior

0 applicants

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About this role

The Principal Software Engineer for Voice/VoIP owns the technical direction and architecture of Parloa's real-time voice infrastructure, enabling AI agents to conduct natural, low-latency phone conversations at enterprise scale. This hands-on leadership role involves solving complex technical challenges, setting architectural standards, and collaborating with AI/ML and product teams to ensure a fast, reliable, and globally scalable voice stack. The position requires deep expertise in telephony protocols, media handling, and distributed systems to drive the future of customer experience through agentic AI.

Responsibilities

Own architecture and technical roadmap for Voice/VoIP infrastructure
Design low-latency, high-availability voice systems at enterprise scale
Mentor senior engineers and drive technical decisions across the organization

Skills

About Parloa

parloa.com

Headquarters

Berlin, Berlin, Germany

Company Size

201-500 employees

Founded

2018

View Profile

Parloa is an AI agent management platform for contact centers that helps companies build, deploy, and manage conversational AI agents across voice and digital channels. It combines generative-AI dialogue capabilities with orchestration, NLU, integrations to telephony/CRM/contact-center systems, and monitoring tools to train and optimize assistants. Parloa targets enterprise customer-service teams looking to automate routine interactions, reduce handling time, and keep handoffs to human agents seamless.