Manager, Client Leadership (India)

Firework(1 month ago)

RemoteFull TimeSenior$133,325 - $180,505 (estimated)Customer Success

About this role

This role manages and grows relationships with enterprise customers using Firework’s AI-powered video commerce platform in the India market. The position owns the post-sale lifecycle, focusing on long-term, growth-oriented partnerships and maximizing customer lifetime value. It requires close collaboration with internal teams to align product, operations, and strategy with customer needs. The role is based remotely in Bangalore with some travel to customer locations.

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Required Skills

Customer Success
Account Management
Client Relationship Management
Enterprise Accounts
Upselling
Cross Selling
Churn Reduction
Revenue Growth
Renewal Management
Data Analysis

+22 more

Qualifications

Bachelor’s Degree

About Firework

firework.com

Firework is an AI-powered video commerce platform that helps brands transform online and in-store shopping by delivering interactive, shoppable video experiences. Its product suite includes shoppable video, video showrooms, 1:1 video chat, and an AI video sales assistant to boost engagement, personalization, and conversions. Firework integrates with e‑commerce and retail workflows to enable livestreaming, “shoppertainment,” and immersive digital storefronts for retailers and consumer brands. Founded in 2017 and based in San Mateo, CA, the company has raised significant funding (including a $150M round led by SoftBank) and works with major retailers and brands.