Enterprise Customer Success Manager (US)
ControlUp
About this role
The Enterprise Customer Success Manager owns a portfolio of top-tier enterprise customers, including Fortune 50 companies, hospitals, and government agencies, focusing on post-sale relationships and value realization. The role centers on maximizing customer ROI from ControlUp’s DEX platform and ensuring a high-quality, white-glove experience. It requires close collaboration with internal teams and senior IT stakeholders to align product usage with customer business needs. The position is based in the USA within a modern, SaaS-focused technology environment.
Skills
About ControlUp
controlup.comControlUp is a Digital Employee Experience (DEX) platform that unifies DEX and IT operations to deliver real‑time visibility across desktops, applications, and endpoints. It combines real‑time monitoring, actionable analytics, and automated remediation so IT teams can proactively detect, troubleshoot, and resolve performance issues. Targeted at enterprises supporting hybrid and work‑from‑anywhere environments, ControlUp helps reduce mean time to resolution and improve end‑user productivity.
Recent company news
SecurityBrief UKControlUp buys Unipath to boost agentic AI automation
1 month ago
IT EuropaJobs Board: Channel sees key hires – Signicat, Camunda, StorMagic, ControlUp…
1 month ago
European Business MagazineJVP’s Erel Margalit Named Chairman of ControlUp as Company Targets Global Growth - European Business &
Jun 10, 2025
Financial PostJVP Founder Erel Margalit Appointed Chairman of ControlUp's Board of Directors, Strengthening DEX Category Leadership
Jun 10, 2025
The Manila TimesControlUp Expands Executive Leadership Team to Power Next Phase of Global Growth
1 month ago
About ControlUp
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for ControlUp.
Salary
$126k – $170k
per year