Enterprise Customer Success Manager (US)
ControlUp(2 years ago)
About this role
The Enterprise Customer Success Manager owns a portfolio of top-tier enterprise customers, including Fortune 50 companies, hospitals, and government agencies, focusing on post-sale relationships and value realization. The role centers on maximizing customer ROI from ControlUp’s DEX platform and ensuring a high-quality, white-glove experience. It requires close collaboration with internal teams and senior IT stakeholders to align product usage with customer business needs. The position is based in the USA within a modern, SaaS-focused technology environment.
Required Skills
- Customer Success
- Account Management
- Relationship Building
- Stakeholder Management
- Consultative Selling
- Lifecycle Management
- Expansion Strategy
- Customer Advocacy
- IT Collaboration
- Cross Functional Collaboration
+22 more
About ControlUp
controlup.comControlUp is a Digital Employee Experience (DEX) platform that unifies DEX and IT operations to deliver real‑time visibility across desktops, applications, and endpoints. It combines real‑time monitoring, actionable analytics, and automated remediation so IT teams can proactively detect, troubleshoot, and resolve performance issues. Targeted at enterprises supporting hybrid and work‑from‑anywhere environments, ControlUp helps reduce mean time to resolution and improve end‑user productivity.
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