Manager, Client Leadership (Japan)

Firework(21 days ago)

Tokyo, JapanOnsiteFull TimeSenior$130,859 - $176,677 (estimated)Customer Success

About this role

Firework is hiring an experienced customer success professional to manage and grow enterprise customer relationships across the Japan market. The role is based in Tokyo and focuses on nurturing long-term partnerships with brands and retailers using Firework’s AI-powered video commerce platform. This position partners cross-functionally and is oriented toward customer growth, retention, and expansion outcomes.

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Required Skills

Customer Success
Account Management
Enterprise Accounts
Renewals
Upselling
Cross-Selling
Churn Reduction
Onboarding
Integrations
Business Reviews

+13 more

Qualifications

Bachelor’s Degree

About Firework

firework.com

Firework is an AI-powered video commerce platform that helps brands transform online and in-store shopping by delivering interactive, shoppable video experiences. Its product suite includes shoppable video, video showrooms, 1:1 video chat, and an AI video sales assistant to boost engagement, personalization, and conversions. Firework integrates with e‑commerce and retail workflows to enable livestreaming, “shoppertainment,” and immersive digital storefronts for retailers and consumer brands. Founded in 2017 and based in San Mateo, CA, the company has raised significant funding (including a $150M round led by SoftBank) and works with major retailers and brands.