Manager, Content Operations

Instacart(13 days ago)

RemoteFull TimeManager$120,000 - $151,000Customer Experience

About this role

The Content Operations Manager at Instacart is responsible for overseeing the design and integrity of knowledge systems, including taxonomy, metadata, and content organization within CRM and contact center platforms. The role supports the Customer Experience organization by ensuring content is discoverable, accurate, and aligned with company-wide needs, while leveraging data and automation to measure and improve content performance. It sits within the Process Improvement & Content Operations (PICO) team focused on knowledge management and continuous improvement.

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Required Skills

Taxonomy
Knowledge Management
Content Architecture
Metadata
Content Tagging
Search Optimization
Salesforce
Genesys
Data Analysis
Quality Assurance

+4 more

Qualifications

Salesforce Certification

About Instacart

instacart.careers

Instacart is a grocery technology company that offers same‑day delivery and pickup by connecting consumers with personal shoppers and local retailers through a digital marketplace. It partners with thousands of national and regional stores to power online storefronts, fulfillment and logistics, and offers a subscription service (Instacart+) alongside merchant tools and advertising solutions. Instacart’s platform combines consumer apps, retail integrations, and data-driven tools for inventory, marketing and operations to help retailers reach customers and shoppers get groceries conveniently. The company’s mission centers on making the food people love accessible and convenient through technology and partnerships.