AI Content Coordinator

TouchBistro(1 month ago)

HybridFull TimeMedior$114,615 - $152,998 (estimated)Customer Support

About this role

The Content Coordinator will build and maintain the content foundation that powers TouchBistro’s AI-driven support experiences, ensuring AI responses are accurate, helpful, and aligned with company standards. This role sits at the intersection of content strategy, product knowledge, and operations, partnering across teams to keep a single source of truth for support content. The position is suited to someone who enjoys simplifying complex information and improving customer support through structured, AI-ready content.

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Required Skills

Technical Writing
Content Management
Content Lifecycle
Knowledge Operations
Conversational AI
Metadata Tagging
Content Structuring
Quality Assurance
Content Optimization
Chatbot Monitoring

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About TouchBistro

touchbistro.com

TouchBistro is a restaurant-focused point-of-sale and management platform that delivers iPad-based POS software and hardware bundles for restaurants, bars, cafes, and other foodservice venues. Its suite includes tableside ordering, menu and inventory management, integrated payments, staff scheduling, reporting and analytics, plus online ordering and reservations. The product emphasizes ease-of-use and reliability for front-of-house operations and integrates with third-party tools to help hospitality businesses streamline operations and improve guest service.