Manager, Customer Advocacy
UOB(1 month ago)
About this role
A Customer Service Quality Analyst role at UOB focused on maintaining and improving the quality of complaint handling and overall service delivery within the bank's customer operations. The position supports continuous improvement efforts and collaborates with stakeholders across the organization to uphold service standards and customer satisfaction.
Required Skills
- Analytical Skills
- Attention To Detail
- Complaint Management
- Quality Assurance
- Stakeholder Management
- Communication
- Process Improvement
- Monitoring
About UOB
uobgroup.comUOB is rated as one of the world's top banks, with a global network of 500 branches and offices across 19 countries and territories in Asia Pacific, Europe and North America.
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